Knowledgebase

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Knowledgebase

Can I make an amendment to my order?

Once an order has been placed no amendments can be made. 

I have just received my order but there is no VAT Invoice?

We do not issue VAT invoice as our products are shipped from Channel Islands, which is not part of the EU fiscal group.  

Where do I enter my promotional / discount code ?

You can enter your promotional / discount code at the checkout page under the promotional code text box. 

What happens if I am unable to check the contents of my goods at point of delivery?

If you are unable to check the contents of the package at time of delivery please sign for the goods as “UNCHECKED”. Failure to do so may...

If I place an order and something is out of stock what happens to the rest of my order?

If your order has more than one item and some are not in stock, you may receive those in stock first and the rest in the next 3 – 5 working...

I need to find out more information about a product, what do you suggest?

In the rare event that you cannot find the relevant product information on our site, you can submit a production question on the product page. Our...

How do I view my past orders?

If you login to your account and go the Order Management here, you can view all your past orders and their corresponding status in full details.

If I’ve placed an order on your site, am I able to amend it later?

We start work on your order the minute you hit the checkout button, therefore amendments are not possible. 

Can I place an order on the phone?

No, all orders can be placed and queries resolved successfully via our website. Our website has been designed so that any assistance you need to...

Are there any restrictions on what items I can order?

No there are no restrictions, provided the delivery address is among the countries which we currently ship to. For the complete country list, please...

Do you offer telephone support?

Unfortunately at this time we are unable to offer telephone support. This is part of our strategies to keep the overhead low and pass the savings to...